Refund and Cancellation Policy
Last Updated: January 25, 2025
Overview
This Refund and Cancellation Policy explains how cancellations and refunds work for GetBidClean ("we," "us," or "our") subscriptions. This policy is part of our Terms and Conditions.
Our Commitment: We strive to provide excellent service and fair refund practices that comply with consumer protection laws in the USA, UK, EU, and Australia.
Merchant of Record: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
1. Subscription Plans
Free Plan
- Price: $0/month
- No payment required
- No cancellation needed
Pro Plan
- Monthly: $19/month
- Annual: $190/year
- Trial: 7-day free trial
- Auto-renewal: Yes
2. Free Trial Policy
7-Day Free Trial
- Duration: 7 days from sign-up
- Access: Full Pro features during trial
- Payment: No charge during trial period
- Cancellation: Cancel anytime during trial to avoid charges
If You Cancel During Trial
- ✓ You will NOT be charged
- ✓ Access continues until trial end date
- ✓ Automatically reverts to Free Plan
- ✓ Your data is preserved
If You Don't Cancel During Trial
- ✗ You will be automatically charged after 7 days
- ✗ Subscription begins immediately
- ✗ Standard cancellation policy applies
3. How to Cancel
Option 1: Account Settings
- Log in to getbidclean.com
- Go to Account Settings
- Click "Manage Subscription"
- Click "Cancel Subscription"
Option 2: Paddle Customer Portal
- Log in to your Paddle account
- Navigate to your subscriptions
- Select GetBidClean subscription
- Click "Cancel"
Option 3: Email Request
Send email to: support@getbidclean.com
Subject: "Cancel Subscription"
Response time: 48 hours
4. When Cancellation Takes Effect
IMPORTANT: Cancellation is effective at the END of your current billing period.
Monthly Subscription Example
- You subscribed on January 1st
- You cancel on January 15th
- You paid $19 for January 1-31
- → Access continues until January 31st
- → No refund for January 1-15
- → No charge for February
Annual Subscription Example
- You subscribed on January 1st, 2025 ($190)
- You cancel on June 1st, 2025 (5 months in)
- → Access continues until January 1st, 2026
- → No pro-rated refund for remaining 7 months
- → No charge for 2026
5. Refund Policy by Jurisdiction
5.1 USA Users
General Rule: No refunds for partial billing periods.
Exceptions: Refunds may be granted for:
- ✓ Service outages exceeding 24 hours
- ✓ Billing errors or duplicate charges
- ✓ Unauthorized charges (fraud)
- ✓ Technical issues preventing service use
Not Eligible for Refunds:
- ✗ Change of mind after trial period
- ✗ Unused time in billing period
- ✗ Forgot to cancel before trial ended
- ✗ Found a cheaper alternative
5.2 UK/EU Consumer Rights
14-Day Right of Withdrawal: UK/EU consumers have 14 days from purchase to cancel for a full refund.
IMPORTANT EXCEPTION:
If you START USING the Service during the 14-day period (e.g., generate PDFs, create bids), you waive your right to a refund.
Scenario 1: No Service Use
- • Subscribe on Day 1
- • Never log in or use Pro features
- • Cancel on Day 10
- → Result: ✓ Full refund
Scenario 2: Service Use (Most Common)
- • Subscribe on Day 1 (after 7-day trial)
- • Generate 3 PDF proposals on Day 2
- • Cancel on Day 10
- → Result: ✗ No refund (waived by using service)
5.3 Australian Consumer Law
Australian users have rights that cannot be excluded:
If the Service:
- ✓ Is not fit for purpose
- ✓ Is not as described
- ✓ Has major failures or defects
You are entitled to: Full refund OR Replacement service
6. Refund Request Process
How to Request a Refund
- Check Eligibility: Review the policies above
- Email Us: support@getbidclean.com
- Subject: "Refund Request - [Your Email]"
- Include:
- Your account email
- Subscription type (Monthly/Annual)
- Purchase date
- Reason for refund request
- Jurisdiction (USA/UK/EU/Australia)
Our Response Timeline
- Acknowledgment: Within 48 hours
- Investigation: 3-5 business days
- Decision: Approve or deny with explanation
- Processing: 5-10 business days (if approved)
7. Auto-Renewal
IMPORTANT: Your subscription automatically renews unless you cancel.
- Monthly: Renews every 30 days at $19
- Annual: Renews every 365 days at $190
Renewal Reminders
We will send you a reminder email 7 days before your renewal date with:
- Renewal amount and date
- Cancellation instructions
8. Summary Chart
| Situation | Refund? | Action |
|---|---|---|
| Cancel during 7-day trial | ✓ No charge | Cancel in settings |
| Cancel after trial (USA) | ✗ No refund | Access until period ends |
| Cancel within 14 days (UK/EU), no usage | ✓ Full refund | Email refund request |
| Cancel within 14 days (UK/EU), used service | ✗ No refund | Waived right |
| Service not as described (Australia) | ✓ Full refund | Email with ACL claim |
| Billing error | ✓ Full refund | Email immediately |
| Forgot to cancel trial | ✗ No refund | Trial was for testing |
9. Contact Information
GetBidClean
Email: support@getbidclean.com
Website: https://getbidclean.com
Payment Processor: Paddle.com
Support: paddle.com/support
Key Takeaway: Use the 7-day trial to test the service risk-free. Cancel during the trial to avoid charges entirely.