Contact Us
Get in touch with our team
Email Support
For all inquiries, support, and questions:
support@getbidclean.comResponse time: 24-48 hours
Business Address
OULAD TEIMA, Morocco
Company Information
Legal Name
GetBidClean
Website
https://getbidclean.com
What We Can Help With
Technical Support
- • Account login issues
- • PDF generation problems
- • Calculation questions
- • Bug reports
Billing Support
- • Subscription questions
- • Payment issues
- • Refund requests
- • Invoice inquiries
General Inquiries
- • Feature requests
- • Product questions
- • Partnership opportunities
- • Feedback and suggestions
Legal & Privacy
- • Privacy concerns
- • Data deletion requests
- • GDPR/CCPA inquiries
- • Legal questions
Business Hours
Email Support: We monitor emails 7 days a week
Response Time: 24-48 hours (usually faster)
Priority Support: Pro Plan subscribers receive priority response within 24 hours
Before You Contact Us
You might find answers to your questions faster by checking:
- FAQ: Visit our Pricing Page FAQ section
- Privacy Policy: Read our Privacy Policy
- Terms of Service: Review our Terms and Conditions
- Refund Policy: Check our Refund and Cancellation Policy
Payment Processor
All payments are processed by Paddle.com, our merchant of record. For payment-specific issues, you can also contact:
Paddle.com Support
Website: paddle.com/support
For billing disputes, refunds, and payment method issues
Data Protection & Privacy
For privacy-related inquiries (GDPR, CCPA, Australian Privacy Act):
Data Protection Officer
Email: support@getbidclean.com
Address: OULAD TEIMA, Morocco
Complaint Resolution
We are committed to resolving any issues quickly and fairly. If you have a complaint:
- Email us at support@getbidclean.com with details of your complaint
- We will acknowledge your complaint within 48 hours
- We will investigate and respond within 5-10 business days
- If you're not satisfied, request escalation to management
External Dispute Resolution:
If we cannot resolve your complaint, you may contact your local consumer protection agency or data protection authority (see our Privacy Policy for details).
Regulatory Information
UK Users
Data Protection Authority: Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
EU Users
Data Protection Authority: Your national DPA
List: edpb.europa.eu/about-edpb/board/members_en
Australian Users
Privacy Commissioner: Office of the Australian Information Commissioner (OAIC)
Website: oaic.gov.au
Phone: 1300 363 992
California Users
Consumer Protection: California Attorney General
Website: oag.ca.gov/privacy
Complaint Form: oag.ca.gov/contact/consumer-complaint
Quick Contact Summary
- Company: GetBidClean
- Email: support@getbidclean.com
- Website: https://getbidclean.com
- Address: OULAD TEIMA, Morocco